Policies
Returns policy
Eligible delivered orders can be returned within 30 days by mail. Buyers pay standard return postage.
Start a request
Open an eligible order, choose the items and reason, then submit the request. Your request is recorded against the order as it was when placed.
Start a returnStatus updates
Return approval, receipt of your items, and refund progress appear on your order as each step happens — check any time from your account.
View my returnsThe window
Eligible items can be returned within 30 days of delivery by mail. Buyers pay standard return postage.
Damaged or incorrect items
If an item arrived damaged or does not match your order, select that reason in the return request so our team can review it separately from a standard return.